Refund policy
We want you to be completely satisfied with your purchase. If you’re not happy, we offer easy returns and refunds.
1. Return & Exchange Eligibility
- Items must be unused, unwashed, and in their original packaging.
- Return or exchange requests must be made within 7 days of delivery.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refund Policy
- Refunds are only available for damaged, defective, or incorrect items.
- Once we receive and inspect the item, refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method or as store credit.
3. How to Request a Return or Refund
- Contact us at zoraya.pk@gmail.com with your order number and reason for return.
- Our team will provide return instructions.
- After approval, we will process your refund or exchange.
4. Non-Refundable Items
- Items purchased during a sale or promotional event.
- Customized or personalized products.
For any return or refund inquiries, contact us at zoraya.pk@gmail.com or 03703451109.