Return & Exchange Policy

At Zoraya, we want you to love your purchase! If you're not completely satisfied, we offer easy returns and exchanges.

1. Eligibility for Returns & Exchanges

• Items must be unused, unwashed, and in original packaging.
• Returns or exchanges must be requested within 7 days of delivery.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

2. How to Request a Return or Exchange

1. Email us at zoraya.pk@gmail.com with your order number and reason for return/exchange.
2. Our team will provide return instructions.
3. Once we receive your item, we will process your exchange or issue a store credit.

3. Non-Returnable Items

• Customized or personalized products.
• Items purchased during a sale or promotional event.