Return & Exchange Policy – Zoraya Pakistan
At Zoraya, we want you to love every bag you carry! 💼✨
If you're not completely satisfied with your purchase, we offer a simple and transparent return and exchange process.
1. 📋 Eligibility for Returns & Exchanges
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Items must be unused, unwashed, and returned in their original packaging
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Return or exchange requests must be made within 7 days of delivery
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Customers are responsible for return shipping unless the item received is defective or incorrect
2. 📩 How to Request a Return or Exchange
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Email us at zoraya.pk@gmail.com with:
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Your order number
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Reason for return or exchange
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Our support team will guide you through the process
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Once we receive the item, we’ll process:
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An exchange
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Or a store credit, based on your preference
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3. 🚫 Non-Returnable Items
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Customized or personalized products
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Items purchased during sales, promotions, or clearance
4. 🔄 Additional Notes
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We currently do not offer refunds — only exchanges or store credit are available
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Zoraya reserves the right to decline returns that do not meet the policy terms
