Terms & Conditions 📄 – Zoraya Pakistan

Welcome to Zoraya’s official website – www.zorayapk.com. By accessing or making a purchase from our store, you agree to the following terms and conditions. Please read them carefully before placing your order.

1.  General Terms 📌

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
  • Product availability and pricing are subject to change without prior notice.
  • We reserve the right to cancel or refuse any order for reasons including, but not limited to: out-of-stock items, payment issues, or suspected fraud.

2.  Payments & Security 💳

  • We offer secure online payments through trusted gateways.
  • Your financial data is encrypted and protected — Zoraya does not store any payment information.
  • Orders are confirmed only upon successful payment or COD verification.

3.  Shipping & Delivery 🚚

  • Orders are typically processed within 24–48 hours of confirmation.
  • Standard delivery time across Pakistan is 5–7 working days.
  • Zoraya is not liable for delays caused by courier partners or external events.

4.  Returns & Exchanges 🔄

  • Customers may request an exchange within 7 days of delivery.
  • Products must be unused, in original packaging.
  • Certain items (sale, personalized) are non-returnable.
  • Full policy available here

5.  Intellectual Property 🧠

  • All content, product designs, images, logos, and branding are the exclusive property of Zoraya.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

6.  Customer Communication 📩

  • By ordering from us, you consent to receiving communication via WhatsApp, SMS, or email regarding your order or promotional updates.
  • You may unsubscribe from promotional content anytime.

7.  Contact Information 📬

For any questions about our terms, reach out to us: